15 minutes before waiter even acknowledged us. Stacks of dirty dishes EVERYWHERE, waiter never came back, waiter and BOTH grill operators left 1 waitress by herself in a FULL (4 empty seats) house, counters were covered in syrup, floors were greasy. I felt sorry for the waitress who was trying to take care of everyone, run register, bus tables, and do dishes. We were there 30+ minutes and she was alone at least 25. In addition, waffle was burnt, patty melt had no onions and bread was thrown on the grill dry, had to get up and get own mayo because waiter disappeared faster than a blink of the eye! This one started running down awhile back and continues to do so.
We have not eaten hear in about 3 years just due to bad experience with cleanliness. But we decided to give it a shot on Sunday.....and OH MY LORD👎🏼. Nothing has changed. VERY dirty....and I seen NOT 1 staff member wash their hands before or after doing ANYTHING. Whether that be scratched their head, taking a payment from someone, wiping their hands on their apron, touching their own face or covering their mouth to cough. I’m seriously disgusted!!! NEVER again.
Took 20 minutes to get waited on. Ordered coffee with cream and I had to go ask for it after waiting another 15 minutes. The eggs and cheese were cold and the cheese was just a slice on top of the eggs. Wife stake was cold and tough. The men's bathroom was disgusting pee all over the floor toilet needed flushed but didn't work and no paper towels and nothing but cold water. The staff had no idea what was going on and who was waiting on what table. The whole time we were there there were 4 or more tables that needed cleaning. People waiting for a table just left. Would be a good place to start a restaurant.
Waited on my lunch break for over 30 minutes and they still hadn’t started making my meal. I called before my lunch started and was told a wait time of 15-20 minutes. There were only 3 couples there and two of those couples had their food already. The cook was the only person to speak when I stepped in. Very unprofessional and slow. I canceled my order and went elsewhere.
Food was good (what made it to the table, that is). Service was terrible though. Never did receive my hot chocolate after reminding the server a couple times and being reassured she "didn't forget". Went to this one for the first time due to lack of options and was not impressed. I'll just pass all-together next time.