15 minutes before waiter even acknowledged us. Stacks of dirty dishes EVERYWHERE, waiter never came back, waiter and BOTH grill operators left 1 waitress by herself in a FULL (4 empty seats) house, counters were covered in syrup, floors were greasy. I felt sorry for the waitress who was trying to take care of everyone, run register, bus tables, and do dishes. We were there 30+ minutes and she was alone at least 25. In addition, waffle was burnt, patty melt had no onions and bread was thrown on the grill dry, had to get up and get own mayo because waiter disappeared faster than a blink of the eye! This one started running down awhile back and continues to do so.
Bacon way overcooked-hard, eggs were undercooked - runny (asked for medium), hash browns were not crispy as ordered. Don't know what happened, I've always gotten good food in the past. Bummer, didn't enjoy.
The lady that waited us, I believe her name was Elizabeth, rolled her eyes on me just because I asked how many minutes it would take for the fresh decaffeinated coffee to be done. She was really rude and had a frowned face and was not very attentive the whole time we were there, and not just with us but with the other people as well. I know she was probably just tired and all but she could have at least be nice.
Ok the food was good as usual, however the lady with the bandanna on her head was nice, the black gal cooking was great but the other short brown haired white lady was a total grouch and rude for no reason. Aka she was a B***h .. if you're not a happy outgoing person 100% of the time, don't work in food service or any type or form of customer service period.
We have not eaten hear in about 3 years just due to bad experience with cleanliness. But we decided to give it a shot on Sunday.....and OH MY LORD👎🏼. Nothing has changed. VERY dirty....and I seen NOT 1 staff member wash their hands before or after doing ANYTHING. Whether that be scratched their head, taking a payment from someone, wiping their hands on their apron, touching their own face or covering their mouth to cough. I’m seriously disgusted!!! NEVER again.